Frequently Asked Questions (FAQs)
1. How long does standard shipping take?
We dispatch standard UK shipping within 1–3 business days of processing.
2. Do you post internationally?
Yes, we post to certain international destinations. International orders vary in time and cost, depending on where you are at checkout.
3. What do you accept as payment?
We accept secure payments via:
PayPal
Debit/Credit Cards (Visa & MasterCard)
4. Can I return an item?
Yes! You have a 60-day return policy. Merchandise must be unused, still in original packaging, and include proof of purchase. See our Return Policy for full details.
5. How do I request a refund?
Once we've received and checked your return, we'll contact you and issue a refund within 7 business days to your original payment method.
6. How do I track my order?
When your order ships, you'll receive a tracking number to your email. Wait 24 hours before the link becomes active.
7. I received a damaged or incorrect item!
Oops! Please get in touch with us at contact@Maykecramer.shop within 7 working days of receipt. We will sort it out as soon as possible.
8. Can I edit or alter my order?
If your order is not yet sent, we may be able to change or cancel it. Reach out to us at contact@Maykecramer.shop right away.
9. Is my payment secure?
Yes. All payments are encrypted and sent through secure payment providers like PayPal and Stripe to secure your information.
10. How do I reach customer service?
We're here to help! Reach out to us through:
Email: contact@Maykecramer.shop
Phone: +49 856 746 9873
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